Why wait for your constituents to come to you seeking important information, when you can “push” it to them? Selectron offers multi-channel communication for delivering key data.
Proactive communication makes customers feel valued and often keeps a potential problem from growing into a real one. Historically, effective solutions for proactive messaging required either high costs, significant staff time investment, or both. Selectron offers a suite of delivery service solutions that cost-effectively push targeted information to those who need it, enabling your team to focus on high priority services.
Communicate Vital Data to Your Customers
Beyond providing services to their constituents, agencies must now keep these constituents informed by delivering key account data in a real-time manner. Selectron specializes in understanding your business rules, as well as delivering key data to constituents when, how, and where they need it.
The Outbound Delivery Services engine allows your agency to transmit multi-channel (telephone, e-mail, SMS, and even fax) messages to your constituents. Your department can now proactively send out appointment reminders, past-due notices, announcements about upcoming events, or urgent updates. Selectron builds highly-personalized notifications, and your agency can create its own messages, too.
The Relay platform brings outbound communication to the cloud. Subscribe to Relay to choose a usage-based model and avoid upfront installation time and costs.
The Desktop Delivery application equips your call center staff with a powerful tool that allows one-button transmission of requested documents to callers, while they’re still on the line.
Agencies that have implemented Selectron’s delivery service solutions have saved postage costs, eliminated the unpopular and time-consuming process of manually contacting people, and reduced delinquent balances.
Communicate with targeted, personalized messages by phone, fax, email, or text (SMS) using our premise-based Outbound Delivery Services (ODS) or cloud-based Relay offerings. With these platforms, it's easy and cost-efficient to send constituents appointment reminders, payment delinquency notices, and more. Equip your customer service representatives with our Desktop Delivery application and, with a single button push, transmit requested documents to callers while they're still on the phone.